FAQ

• How do I contact your technical support team?
• Can you do a partial shipment if not all items are on backorder?
• The website charged me tax; I am tax-exempt, how can I correct this?
• Can I place a blanket, reoccurring, or auto-ship order?
• How do I request a copy of my invoice?
• I was refunded tax. How can I get a receipt?
• Can I purchase GroLine products locally?
• Can I purchase Aqua products locally?
• What happens if I order a back-ordered product?
• How do I find out who my dedicated Hanna Rep is?
• Can I check product availability?
• What is the status of my order?
• How can I place a Purchase Order?
• How can I place a tax-exempt order?
• How can I purchase Hanna Instruments products?
• How long is the Quick Cal solution good for once it is open?